Customer Service

Excellent customer service is the backbone of Charlie’s Tropic. When Charlie started his business, he desired to focus just as much of his efforts on customer service as he did on providing great HVAC service. As a locally owned and operated business, the level of service we can provide to the Jacksonville community is hard to beat. A huge benefit to trusting us as your HVAC provider is that we’re a licensed and fully insured HVAC contractor. This means that we have put in the extra time and energy to deepen our knowledge of the industry. With this knowledge we can in turn provide better service to you.

We Go the Extra Mile

We know that customer service can make or break a business. To us, it’s unacceptable to provide anything less than spectacular service to each of our customers. From day one, Charlie was and continues to be committed to operating with transparency. In our best effort to always provide great customer service, we keep individual files for every client.  These files make it easier for both you and us to stay on top of maintenance. Additionally, all our installations come backed by a manufacturer’s 100 percent satisfaction guarantee. This works to your advantage, so you never have to worry if an issue arises during or after your service.

What You can Expect

When you do business with Charlie’s Tropic, you can expect to have our ear. We have constructed a team of customer service professionals who are always there to listen to what you have to say. If you have any questions or concerns at any time before, during or after your service, our friendly team is here to help resolve the issue. Having a trusting relationship with our customers is important to all of us. Some people have expressed to us a general discomfort with having strangers in their home. One way we work to eliminate this uneasiness is by sending out the same service technician who’s already familiar with you and your HVAC system. Another area that often worries a customer is cost. We use upfront, fixed rate pricing so there’s no mystery to what you’re going to have to pay at the end of the day.

Through these initiatives, we’re lucky to be able to create lasting relationships with everyone we work with in the community. At Charlie’s Tropic, we’re continuously dedicated to putting your needs before ours. We know that if you’re not completely comfortable with every piece of the process, it’s unlikely you’ll want to come back to us again. The reason we’ve been so successful throughout the years is because of our commitment to providing excellent customer service. We may know all the ins and outs of the HVAC industry. Without placing a value on customer service we may not still be around today. Without it, there’s no way we would have been able to grow and become one of the most trusted HVAC companies in Jacksonville.