Real people helping real people!

Bryant dealers can recognize a hero when they see one.

At Charlie’s Tropic Heating & Air, we recognize real heroes when we see them. As Bryant Factory Authorized Dealers, our commitments lie within our communities. Whether that means bringing in new air conditioning units on the hottest days of summer or installing the perfect furnace system to keep them warm during winter, we’re dedicated to providing comfort to our heroes.

Now, by doing Whatever It TakesSM, our True Heroes program enables us to recognize and show our appreciation of the heroes that make a genuinely positive impact in our communities.

What is the True Hero Program?

The Bryant True Hero Award has made it possible for us to show our gratitude to those who go out of their way to help others. Too often, these people go unrecognized for their efforts and their sacrifices – but not anymore. Bryant True Heroes are nominated for the differences they have made or continue to make each day in their communities.

Who can be a True Hero?

True Heroes are individuals who go the extra mile to make a genuine, beneficial difference in the lives of those around them. Many people have jobs that allow them to make positive impacts on the lives of others – doctors, teachers, social workers, and more. But a Bryant True Hero is someone who goes beyond the scope of their profession to ensure the greatest possible impact.

For example, a doctor who helps his patients every day at work but then volunteers on weekends making house calls for patients who can’t afford their medical bills. A police officer who volunteers in shelters when they’re off the clock. A war veteran who helps to rebuild his neighbors’ homes after flooding or fire.

The same way that Bryant contractors go the extra mile for their customers, so too do the True Heroes do whatever it takes for their neighbors and greater communities.

To be nominated, your True Hero must:

  • At least 18 year of age
  • A resident of the county/region you serve
  • Known for going beyond normal expectations for their role
  • Notable for their positive impacts on their community (helping more than one person)
  • Approved to receive the award through a local dealer/TM/distributor/RSM
  • Known for their good character (so as not to poorly represent Bryant or your business). Make sure to conduct thorough background checks to ensure there’s nothing inflammatory or derogatory in their history.

Examples of potential True Hero candidates:

  • Volunteer teachers
  • Boy Scouts, Girl Scouts, 4-H
  • Volunteer coaches for soccer, football, Little League, etc.
  • Big Brothers/Big Sisters
  • Habitat for Humanity workers
  • Homeless shelter volunteers
  • People who assist the elderly
  • People who help their neighbors
  • People who have overcome great challenges like disabilities yet still work to help others through teaching, coaching, volunteering, and more
  • People who care for animals or donate to animal shelters
  • Foster parents

Tell us about your Hero

Why do you think they deserve to receive the Bryant True Hero Award? Have they made a difference in their community? What else can you say about them that makes them exceptional, unique, or truly heroic? Let us know when you nominate them!

Charlie’s Tropic Heating & Air
Doing Whatever It Takes in The Community

Local University of Florida Dr. and Professor to be Honored with “True Hero” Award by Charlie’s Tropic Heating & Air Conditioning

Dr. Joseph Costa, a local Dr. and Professor for the University of Florida Health of Jacksonville, FL, was announced as the 2023 Bryant True Hero Award Winner. The award was presented by Amy O’Grady with Charlie’s Tropic Heating & Air Conditioning as part of a national program to honor people who have gone above and beyond to make a difference in the Jacksonville, FL community. Amy was joined by Charlie’s Tropic Heating & Air Staff as well as Dr. Costa’s Family.

Charlie’s Tropic Heating & Air Conditioning will be to partnering with Bryant Heating & Cooling to coordinate a charitable gift of an HVAC System. Dr. Costa was honored to accept the title as our 2023 Bryant True Hero. As a father I am honored that my son recognized my achievements and took the time to nominate me. Said Dr. Costa

Finding and surprising our Local Hero is one of my favorite projects I get the pleasure of leading each year. There are several encouraging stories we receive and to honor just one calls for a celebration. These Heroes are used to serving but we turn the tables and get to spotlight them. Said Amy O’Grady, General Contractor for Charlie’s Tropic Heating & Air Conditioning.

Dr. Costa was awarded in an on-Ice presentation with the Jacksonville Icemen; the Award Ceremony took place before the start of the Saturday Night Game. Charlie’s Tropic Heating & Air Conditioning was willing to do whatever it takes in the community to recognize this local Hero. Following the Ceremony Dr. Costa was given the Honor of dropping the First Puck of the game.

Dr. Joseph Costa’s Story

Dr. Costa is an internationally renowned reconstructive urologist. He is specially trained in treating patients with spinal cord injuries, multiple sclerosis, and other neurological conditions. Dr. Costa has been working in the Hospital at Shands for over 20 years. He has always put others first which led him to his profession as a Urologist. He has operated on thousands of people in Jacksonville over the years. Dr. Costa Instructs others how to lead and be the best they can be. Dr. Costa has done great work in the IVU (International Volunteers for Urology) where they travel to countries in need. Dr. Costa has been to Hatti over ten times to teach surgeons there to perform the more complicated surgeries.

 It takes a true hero to do something that so greatly impacts the lives of others. We are thankful for the impact Dr. Costa has on so many communities.  He is a True Hero every day to those he helps and teaches!  Charlie’s Tropic Heating & Air Conditioning names Dr. Costa The 2023 Bryant True Heroes Award. 

Bryant True Heroes Award

The Bryant True Hero Award is a way to thank people who go out if their way to help others and positively impact their communities. Not often recognized for their efforts, Bryant True Heroes are real people who are making a difference in their communities every day without stopping for a moment to receive recognition for their actions.

 “Here at Charlie’s Tropic Heating & Air Conditioning, we realize the importance of taking our trade skills and using it beyond just our day-to-day work. We have skills that are often needed by those who are less fortunate not to mention teaching the trades to the next generation. said Charlie Marks, owner of Charlie’s Tropic Heating & Air Conditioning. “It takes a true hero to balance both career and the passion to continue to serve in and teach in community. We are thankful for the impact Dr. Costa is making right here in our own community.”

We know that Dr. Costa is setting his community apart through the countless hours he dedicates to it.  We know him as our True Hero

Our Old Winners

2018 Winner

2019 Winner

2020 Winner