North Florida'sPremier Heating and Air Company

Charlie Marks, owner of air conditioning installation company Charlie's Tropic Heating & Air servicing Jacksonville, FL

Charlie Marks

Owner / Class A Certified Contractor

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Charlie started Tropic Heating and Air Conditioning, Inc. in 1998, building a reputation for friendly, professional service and expertise while providing area families with comfort solutions that fit not only their lifestyle, but also their pocketbook. He completed his apprenticeship with North East Florida Builders Association in 1984. Among his many accomplishments in his career was obtaining his journeyman’s for both St Johns and Duval County.
Amy O'Grady, general manager of indoor air quality company Charlie's Tropic Heating & Air in Atlantic Beach, FL

Amy O'Grady

Class A Certified Contractor / General Manager
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She has been with Charlie’s Tropic Heating & Air Conditioning since 2011! Amy O’Grady is one of Charlie’s Daughters and a native to Jacksonville. She spent 18 years at the Beaches until she left to attend Florida State University. At Florida State she received a double Major in Apparel Design and Fashion Merchandising and Minored in Business. She utilizes her past experiences of working with design teams to execute with a productive and energized team that is capable of relating to their consumers.

Patrick O'Grady, service manager of emergency air conditioning repair Charlie's Tropic Heating & Air servicing Jacksonville, FL

Patrick O'Grady

Service Manager
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He has been with Charlie’s Tropic Heating & Air Conditioning since 2013! Patrick has an extensive background in customer service as a previous Parts Manager. Patrick is usually the first point of contact when you call Charlie’s Tropic Heating and Air. His duties include; dispatching, scheduling the technicians, oversees, coordinates and manages duct cleaning jobs and acquiring material needed for jobs. Patrick really enjoys interacting with all the customers.
Charlie Marks, owner of air conditioning installation company Charlie's Tropic Heating & Air servicing Jacksonville, FL

Beth Reagan-Colby

Client Relations Coordinator
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Beth has a positive, upbeat personality that she loves to bring to work with her daily. As a former business owner, hotel group director and PTA vice president, Beth has many years of customer service experience that is crucial to her role here. An entrepreneur in her own right, Beth knows the value of meeting customer needs the first time, every time. She places great emphasis on both crystal- clear communication and getting every detail correct. As the first step in the HVAC process, Beth works to provide top-level customer service to our clients. In her free time, she enjoys camping with her family and grandchildren.
Amy O'Grady, general manager of indoor air quality company Charlie's Tropic Heating & Air in Atlantic Beach, FL

Chris Johnson

Comfort Specialist
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Chris moved to Jacksonville in 1996 and we’re glad he did! Chris is more than just our comfort specialist, he’s a real family man. If you ask him, he would say his biggest accomplishments were getting married and having kids. Chris began is journey in the trade running maintenance, service and repairs. This operational knowledge allows him to have in depth conversations with home owners over the age-old question; “Should I repair or replace my unit?” Chris is very motivated and ambitious and has developed quite a following with our customers! In his free time, he likes to golf, fish, go to the beach and most importantly spend time with his family. Chris has a positive outlook on the future and knows the sky’s the limit!